Enterprise delivery workflow
Controlled Workflow Delivery Walkthrough
Reduce manual follow-up and improve management visibility over approval aging.
Workflow Timeline And SLA Status
Day 0
Submit: Draft → SubmittedDemo Requester as requesterBusiness owner has prepared the request.
1d / SLA 2d
Day 1
Begin Department Review: Submitted → Department ReviewDepartment Owner as department ownerRequest is ready for structured review.
1d / SLA 3d
Day 2
Request Changes: Department Review → Changes RequestedDepartment Owner as department ownerBenefits are clear, but reporting ownership and UAT scope need clarification.
2d / SLA 4d
Day 4
Resubmit Changes: Changes Requested → SubmittedDemo Requester as requesterAdded reporting owner, UAT participants and adoption note.
1d / SLA 2d
Day 5
Begin Department Review: Submitted → Department ReviewDepartment Owner as department ownerRevised request is ready for approval.
1d / SLA 3d
Day 6
Approve: Department Review → Finance ReviewDepartment Owner as department ownerOwnership, adoption path and operating value confirmed.
2d / SLA 2d
Day 8
Approve: Finance Review → It ReviewFinance Controller as finance controllerValue proxy and control impact accepted for planned release.
2d / SLA 3d
Day 10
Approve: It Review → Transformation ReviewIT Reviewer as it reviewerSystems impact is supportable with reporting access controlled by role.
2d / SLA 2d
Day 12
Approve: Transformation Review → ApprovedTransformation Lead as transformation leadRoadmap fit confirmed and implementation can proceed under release governance.
2d / SLA 3d
Day 14
Confirm Readiness: Approved → Implementation ReadyImplementation Owner as implementation ownerReadiness gates passed for UAT, rollback, handover and support.
3d / SLA 5d
Day 17
Mark Implemented: Implementation Ready → ImplementedImplementation Owner as implementation ownerWorkflow and reporting changes released to the synthetic operations group.
2d / SLA 2d
Day 19
Close: Implemented → ClosedTransformation Lead as transformation leadAdoption confirmed, evidence captured and handover complete.
Closed
Conditional Route
Route is determined by request class, value band, risk level and impacted systems.
Department ReviewFinance ReviewIt ReviewTransformation Review
Readiness Gates
| Uat Signed Off | Passed |
| Rollback Plan | Passed |
| Owner Handover | Passed |
| Support Model | Passed |
Department review requested clarification; requester resubmitted ownership, UAT and adoption evidence before approval continued.
Every timeline event carries an SLA chip; overdue stages would move from watch to overdue or escalate.
Implementation cannot be marked complete until UAT, rollback, owner handover and support model evidence pass.
Closure records adoption confirmation, evidence capture and transformation-lead handover.
Decision Log
| ID | Role | Decision | Rationale | Conditions |
|---|---|---|---|---|
| DEC-001 | department_owner | Changes requested | Benefits are clear, but reporting ownership and UAT scope need clarification. | Add named reporting owner, Confirm UAT participants |
| DEC-002 | department_owner | Approved | Ownership, adoption path and operating value confirmed. | Operations owner assigned, UAT participants confirmed |
| DEC-003 | finance_controller | Approved | Value proxy and control impact accepted for planned release. | No new vendor spend, Finance report owner named |
| DEC-004 | it_reviewer | Approved | Systems impact is supportable with reporting access controlled by role. | Access group reviewed, Rollback plan documented |
| DEC-005 | transformation_lead | Approved | Roadmap fit confirmed and implementation can proceed under release governance. | Release window agreed, Handover owner confirmed |